Church:__________________________________________
Date Called: ______________
Name: ____________________________________________________________________
Address: ____________________________________________________________________
Phone: _____________________
Email: _______________________________________
Family Members: __________________________________________________________________________
Before each call, look carefully over your church records to see who resides in the home you're about to call. Make a note of each name. Offer a prayer before you call asking God to bless your words and voice inflections.
1. Make the call. Give your name and identify yourself as an elder of their church. State that the elders are making short telephone calls to keep in touch with members' needs and concerns.
2. Be friendly. Be positive and ask how they and other family members are doing.
3. Keep positive. Be careful not to share matters that are negative or critical. Also, make sure you don't talk about other members. You're not part of a gossip ring! Rather, your goal is to be a friendly point of contact with their church.
4. Personal concerns. If they have concerns about another person and wish to air a complaint, gently remind them to consider the instructions in Matthew 18:15-17.
5. How to deal with requests. If they have a request for transportation or some other physical need, tell them you will do some checking and call them back. Follow-up every request as quickly as possible.
6. Be confidential. Respect privacy. When members share matters with you and request they be kept in confidence, remember to honor their request. Obviously, issues of a legal nature will need to be shared with the proper authorities. If there is ever a question, contact your pastor immediately. Be careful not to make promises you may not be able to keep.
7. Be available. Invite them to call you if they have needs or wish for an in-home visit. Ask if you can close the call with a short prayer. Keep it short and remember to pray for the person you are talking with.
Other Notes: ____________________________________________________________________________________
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